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ERPSAP CRM training institute in noida

SAP CRM Training Institute In Noida

Best Class : Trainers

SAP CRM Training Institute In Noida

SAP CRM Training Institute In Noida - Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support


CRM systems for marketing track and measure campaigns over multiple channels, such as email, search, social media, telephone and direct mail. These systems track clicks, responses, leads and deals.


CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents. CRM software can also be used to identify and reward loyal customers over a period of time. SAP CRM Training Institute In Noida

1. Introduction
  • Introduction on ERP
  • Introduction on SAP
  • Introduction on CRM
2. CRM Concepts
  • CRM Business Partners
  • Creation of BP (Business partners) on Category
  • Basic Settings (Field grouping, No range etc.)
  • BP Grouping
  • BP Relationships
  • Visual Configuration Tools
3. Organization Model
  • OM Concepts
  • CRM Organizational Model
  • Organizational Data Determination
4. Territory Management
  • Territory Management
  • Hierarchy Levels, Hierarchy ID,
  • Assigning employee to Hierarchy
5. Product Master
  • Product types
  • Creation of Hierarchies and Categories
  • Creation of Attributes, Set types
6. Activity Management
  • Business Activities /Task
  • Activity monitor
7. Basic functions
  • Partner Processing
  • Access sequence,
  • Partner determination procedure
  • Subroutines
8. Sales Transaction
  • Enquiries & Quotations
  • Sales Order
  • Customizing Sales Transactions
  • Sales Order scenario in CRM & R/3
9. Data Flow
  • Data Flow in Business Transactions
  • Copy Control
  • Item category determination
10. Marketing Management
  • Marketing plan Campaign management
  • B P Segmentation
  • Define Marketing Attributes and Attribute Sets
  • Create Data and Sample Source
  • Profile Set Details
  • Product Proposal
  • Personalized Mail forms
  • External List Management
  • Allocation Planning
  • Assigning Target group to channel
  • Campaign Execution
11. Lead Management
  • Questionnaire/Evaluation for leads
  • Qualification level for leads
  • Origin, Priority, Group
12. Sales Opportunity Management
  • Customizing Opportunities
  • Sales cycle, Phases
  • Origin, Group, Priority
13. Service
  • Service organization
  • Service cycle
  • Service Order
  • Service Confirmation
  • Complaints and Returns
  • Warranty management
14. CRM Contact Channels
  • CIC (Customer Interaction Center)
  • Frame work & Title Hidden Components,
  • Visible Components
  • Action Box settings, Remainder scripting
  • Interactive scripting
  • ASAP Methodology
  • System Landscape
  • Middleware and Updates
  • Version updates
  • Features & Advantages
  • Screen changes
15. Terminology
  • Web UI (User Interface)
  • Business Roles & Work Centers
  • Logical links/Direct links
  • Role Config keys
  • PFCG Roles
  • Navigation bar profile etc.
Contact Information :
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  • - info@traininginstitutet.in
  • - +91- 8802820025
Business Hours :
  • Monday – Friday : 9am to 8 pm
  • Saturday : 10am to 7 pm
  • Sunday : 10am to 7 pm
Contact Form :

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